Sales, Quotes, Installation
&Warranty Information

Where Can I See Your Terms and Conditions of Sale?

Our complete terms and conditions, including terms regarding installation, are available on this page.

How Long is My Quote Valid for?

30 days. Please note that refunds for deposits are not available after this date.

I’ve changed My Mind. I Want a Different Type of Flooring. What Do I Do?

If you haven’t confirmed your choice yet, changing your mind is no problem. We can do provide new quote for you for your new choice.  If you have confirmed your choice, you will need to do a new quote, and to see our Terms and Conditions regarding costs.

Do You Install Flooring?

Yes. You can organise your timber flooring installation arrangements during the product selection process.

Can I Install My Flooring Myself?

Yes. Please note that DIY installation affects product warranty terms and conditions.

What Warranties Apply to My Engineered Oak Flooring?

Please see Warranty Terms and Conditions information for full details. Generally, you will receive:

  1. Manufacturer’s warranty (conditions apply): Structural Warranty, Lifetime Limited Residential, 10 Year Light Commercial Warranty
  2. Wear Warranty: 25 Year Residential, 5 Year Light Commercial (conditions apply)
  3. Workmanship (conditions apply)

What Warranties Apply to My Bamboo Flooring?

A limited warranty applies to your bamboo flooring. See our Bamboo Flooring Warranty information for full details.